Nirvana Spa & Wellness Policies
Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Cancellation/Rescheduling Policy: We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless you violate our policy. Please provide at least 24 hours notice if you need to reschedule a treatment. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The entire spa is reserved for your service. When you don’t show, money is lost and time is wasted.
Children: This is a professional spa establishment. To maintain our serene atmosphere, we ask that you not bring children to Nirvana Spa & Wellness. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.
Forms of Payment: We accept all major credit cards and cash for payment. Personal checks are not accepted.
Gratuities: Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk, or added onto your credit card when checking out. Tipping is never expected, but always appreciated.
Communicating your Preferences: All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. Your preferences will be noted in your client chart. This will ensure that you have a wonderful experience each time you visit.
Medical Conditions: Be sure to mention any medical information on your client intake form before your service.. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns.
Modesty Concerns: Your therapist is well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. Your comfort is our number one priority.